Admin Assistant Full Job Description:

The Admin Assistant at Kalum Bodywork Ltd plays a crucial role in ensuring the smooth running of daily operations. Responsibilities include handling incoming and outgoing communications, maintaining filing systems, scheduling appointments, and assisting with the onboarding of new clients. The Admin Assistant is also expected to provide exceptional customer service by responding to inquiries and resolving issues promptly and professionally. Attention to detail, strong organisational skills, and proficiency in office software are key attributes for success in this role. The Admin Assistant must work closely with the management team to support various administrative tasks and contribute to the overall efficiency of the business.

Duties and Responsibilities:

An admin assistant for an independent auto repair shop, duties and responsibilities include, but are not limited to,

• Managing the office’s general correspondence, including phone calls and emails.

• Developing and maintaining an effective filing system

• Scheduling appointments

• Operating and maintaining office equipment like printers and replenishing office supplies as needed

• Preparing and proofreading office documents, such as memos and reports, and distributing these as necessary

• Coordinating communication between various departments

• Maintaining a good relationship with suppliers

• Answer phone calls in a professional and courteous manner

• Welcome, greet and appreciate customers for using the company.

• Take online and phone reservations.

• Schedule appointments for customers

• Perform customer check-in and check-out duties.

• Address customer’s needs and resolve their concerns and complaints.

• Collect information on private repair work customers, including contact details and email addresses.

• Daily service follow-up calls.

• Manage transactions with customers and collect payments, whether in cash or bank transfer.

• Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution

• Perform internal repair orders on a daily basis.

The candidate should have some experience in the described role. They must also be dependable and have good customer relations skills. We are looking to fill this role full-time and long term.

Job Requirements:

• Good organisational skills for tasks such as bookkeeping, filing and scheduling.

• Excellent communication skills.

• Solid knowledge of computers, office equipment and relevant software programs.

• Good customer service skills, as they communicate with clients directly or via phone or email

• Strong time-management skills and the ability to work without supervision

• Good at multitasking, as multiple parties or duties may require their attention at any given time

• Good writing skills that include correct spelling and grammar

• Maintain professional appearance

• Excellent communication skills, verbal & written, are required.

• Punctual nature and ability to handle schedule flexibility and dynamic work environment.

• Previous experience in a similar role.

• Working knowledge of computers (MS Word, Excel, etc.).

• Presents a welcoming environment by keeping the reception area neat and clean.

• Administrative duties (i.e. scanning, copying, etc.)

Job Type: Full-time

Pay: TBA

Shift & Schedule: 07:30 - 17:30 Monday - Friday

08:00 - 13.00 Saturday

Work Location: 33, Hainault Business Park, Roebuck Rd, Ilford, IG6 3TZ

Please complete the details in our job vacancy section and submit the form. We will respond to you as soon as possible.

Thank you!