Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account, play games or use our website. We respect your privacy and aim to be clear about the data we hold, why we need it and how you can manage your information.

Types of data we collect

Personal data

We collect information you provide directly to us when you register or verify your account. This typically includes name, date of birth, email address, phone number and residential address. We also collect identity documents when required for verification and anti-fraud checks.

Technical data

We gather technical information about your device and connection. This includes IP address, device identifiers, browser type, operating system, and log data such as pages visited and time stamps. We use this data to keep the service secure and to improve site performance.

Transactional and activity data

We record transactional details from your account activity, such as deposits, withdrawals, bets, game history and other interactions on the site. We may keep records of correspondence with customer support and details of account limits, self-exclusion or responsible-gambling tools you use.

How we use your information

We use personal and technical data to: operate your account, process payments, verify identity, prevent fraud and money laundering, handle complaints and support requests, and comply with legal obligations. Transactional and activity data help us maintain accurate account records and investigate disputes. We may also use aggregated, non-identifying data for analytics and site improvements.

Data protection and storage

We take reasonable technical and organisational steps to protect personal information. This includes encryption of sensitive data in transit and at rest, access controls, and routine security monitoring. We retain personal data only for as long as necessary to fulfil purposes outlined here, to meet legal obligations and to resolve any outstanding issues.

Cookies and tracking technologies

We use cookies and similar technologies to provide essential site functions, remember preferences and analyse usage. Some cookies are strictly necessary for login and security, while others help us understand how the site is used. You can manage cookie settings through your browser, but restricting certain cookies may affect site functionality.

Your rights

You have privacy rights including access to the personal information we hold, requests to correct inaccuracies and requests to delete data where applicable. You may also object to or restrict certain processing activities and withdraw consent where processing is based on consent.

Access, correction and deletion

To request access, correction or deletion of your personal data, contact our privacy team. We may ask you to verify your identity before fulfilling requests to protect your account. For privacy queries please email [email protected].

Information sharing and third parties

We share data with third parties only where necessary to provide the service, process payments, run verification checks, prevent fraud, or meet legal obligations. Third parties may include payment processors, identity-check providers, analytics services and service vendors. We require such partners to protect data in line with our standards.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. When material changes occur we will notify account holders or post a prominent notice on the site. Continued use of the service after updates indicates acceptance of the revised policy.