Contact Us
If you need help with your account, withdrawals, payment methods or have questions about recent wins, our support team is ready to assist. We cover common queries on slots, the online casino lobby, live casino tables, featured games, active promotions, bonus balance and free spins, plus live betting issues and technical concerns. Reach out for account-related help, verification guidance, responsible-gambling tools or general feedback via chat, email or phone for fast practical responses and clear next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (response within 24 hours on business days) |
| Affiliate enquiries | [email protected] (partner team, commission queries) |
| Phone | +44 20 7946 5823 (Mon-Fri calls) |
| Working hours | Live chat 24/7; phone Mon-Fri, 09:00-18:00 (UK hours) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any enquiries that require documents or explanations. Please send your message to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Attach relevant documents and include your account ID where applicable to help us resolve your request quickly.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries receive a reply within one business day. Simple questions via live chat are often answered immediately, while email or account issues may take longer. Complex cases requiring document checks or payment reviews can take several days depending on their nature. We'll keep you updated at every step.
Feedback
We welcome your feedback, suggestions, and ideas to improve the site. Please tell us about any bugs, feature requests, or promotion ideas - every message is reviewed by our team and helps shape updates to games, payments, and support. Share your thoughts via the in-site feedback form or email [email protected], and thank you for helping us make the service better.